Terms & Conditions

Terms and Conditions

Last Updated: 03/25/2025

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR SERVICE.

By accessing or using the Agency Hero LLC service (“Service”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use the Service.

1. Acceptance of Terms

By signing up for or using our Service, you confirm that you have read, understood, and agree to be bound by these Terms and any additional guidelines, policies, or rules incorporated by reference. Your continued use of the Service constitutes your acceptance of any modifications to these Terms.

2. Description of Service

Agency Hero LLC provides a cloud-based software service that records and transcribes online meetings, facilitates pre- and post-call workflows, and leverages AI technology to enhance communication and productivity. We reserve the right to modify, suspend, or discontinue the Service (in whole or in part) at any time without prior notice.

3. Eligibility

To use the Service, you must be at least 18 years old or have reached the age of majority in your jurisdiction. By using the Service, you represent and warrant that you have the legal capacity to enter into these Terms.

4. User Accounts and Registration

• Account Creation: To access certain features of our Service, you may be required to create an account. You agree to provide accurate, current, and complete information during registration.

• Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify us immediately if you suspect any unauthorized use.

• Termination: We reserve the right to suspend or terminate your account at our sole discretion, with or without cause, and without notice.

  
  

5. Payment and Subscription

• Billing: Access to our Service may require payment of fees. By subscribing, you agree to pay all applicable fees and charges in accordance with our pricing and payment terms.

• Refunds: All fees are non-refundable, except as required by law or as otherwise stated in our refund policy.

• Changes in Fees: We may modify our fees from time to time. In the event of a fee change, you will be notified in advance, and continued use of the Service constitutes acceptance of the new fee structure.

  
  

6. License and Use of Service

• License Grant: Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service solely for your internal business purposes.

• Restrictions: You agree not to:

• Reverse engineer, decompile, or disassemble any part of the Service.

• Use the Service to develop a competing product.

• Violate any applicable laws or regulations.

• Interfere with or disrupt the integrity or performance of the Service.

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7. Intellectual Property

• Ownership: All content, trademarks, service marks, and intellectual property associated with the Service are the property of Agency Hero LLC or its licensors.

• Feedback: Any feedback or suggestions you provide regarding the Service will be considered non-confidential and may be used by Agency Hero LLC without any obligation to you.

  
  

8. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and safeguard your information.

9. Warranty Disclaimer and Limitation of Liability

• No Warranty: The Service is provided “as is” and “as available,” without any warranty of any kind. We do not guarantee that the Service will be uninterrupted, error-free, or secure.

• Limitation of Liability: In no event shall Agency Hero LLC, its directors, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service.

  
  

10. Indemnification

You agree to indemnify, defend, and hold harmless Agency Hero LLC from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in any way connected with your use of the Service or violation of these Terms.

11. Termination

We reserve the right to suspend or terminate your access to the Service, with or without notice, for any reason, including but not limited to a breach of these Terms. Upon termination, your right to use the Service will immediately cease.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions. Any disputes arising out of or related to these Terms or the Service shall be resolved through binding arbitration in Illinois, unless otherwise mutually agreed upon by the parties.

13. Modifications to Terms

We may update these Terms from time to time. Any changes will be effective immediately upon posting on our website or within the Service. Your continued use of the Service following the posting of changes constitutes your acceptance of such changes.

14. Contact Information

If you have any questions about these Terms, please contact us at:

Agency Hero LLC

1433 Sequoia Trl

Glenview, IL 60025

Email: info@agencyhero.ai

Phone: (312) 898-5770